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VPN tunnel is down

Last updated on May 18, 2026

VPN tunnel is down

First response steps for VPN failures.

Steps

  1. Confirm both peers are online.
  2. Check pre-shared keys, certificates, and phase settings.
  3. Validate peer IPs and allowed prefixes.
  4. Collect logs from both ends before changing configuration.

Useful information to include

  • VPN type
  • Peer IPs
  • Prefixes
  • Log excerpts

Escalation

Contact Gewape Cloud Infrastructure support when the issue affects production, requires privileged access, involves billing, or needs a formal incident record.