Home Getting help How to reach support

How to reach support

Last updated on Jul 14, 2026

If the answer is not in this help center, we are glad to help directly.

How to reach us

  • Chat: use the support widget on this help center or inside the console. It is the fastest way to reach a person.
  • Email: write to your support address and we will pick it up as a ticket.

Get a faster answer

Before you write, it is worth a quick search here. The most common questions already have step-by-step articles, including how to open a port, how to reset your authenticator, and how to connect to your server.

When you do contact us, a little detail goes a long way. What to include when you report a problem lists exactly what helps us fix things on the first reply.