Your sign-in is protected by Gewape ID, our single sign-on. Two-factor authentication (the 6-digit code from an app like Google Authenticator, Authy or Microsoft Authenticator) is tied to your Gewape ID, not to the cloud console. So you reset it in your Gewape ID account, not in the console.
Which path you follow depends on whether you can still sign in.
You changed phones but can still sign in
Do this before you wipe the old phone, while you still have the codes.
- Go to https://sso.gewapecloud.com/realms/gewape/account and sign in.
- Open Account security, then Signing in.
- Find Authenticator application, click the trash icon to remove the old device, then click Set up authenticator application.
- A QR code appears. Open the authenticator app on your new phone, scan it, and type the 6-digit code it shows to confirm.
Your old phone will stop generating valid codes once you remove it here.
You lost the phone and cannot sign in
If you no longer have any working code, you cannot remove the old device yourself, so we do it for you.
- Contact support: use the chat on this help center or the widget in the console, or email your support address.
- Ask us to reset your two-factor authentication. We confirm your identity first, for your protection.
- Once we clear it, sign in with your password and you will be prompted to set up the authenticator again on your new phone.
When you set up 2FA, Gewape ID also shows a set of one-time recovery codes. Save them somewhere safe. Any one of them lets you sign in if you lose your phone, without waiting for support.