If you cannot get into the console at platform.gewape.cloud, work through these in order.
- Check the basics. Confirm you are on platform.gewape.cloud and using your Gewape ID email and password. A caps-lock or a saved old password is the most common cause.
- Forgotten password. Use the Forgot password link on the sign-in page to reset it by email.
- Two-factor code not working. The 6-digit code is time-based, so the clock on your phone must be correct. If your phone time is off, enable automatic time in its settings. If you have lost the authenticator entirely, follow How to reset your authenticator (2FA) app.
- Account or access. If your password and code are right but you still cannot get in, your access may have been changed by an administrator on your account. Ask them to check your membership and role (see Team members and roles).
Still stuck after these, contact support and say exactly which step fails and any error message you see.